EXAM 3 STUDY GUIDE

 Be sure to know and understand:

CHAPTER 09

 

OVERVIEW

 

Chapter Nine focuses on the role of nonverbal communication in intercultural communication.  The chapter begins by emphasizing the importance of nonverbal communication, followed by the functions, definition, and caveats of studying the concept. The relevance firmly established, the remaining sections of the chapter focus on exploring different classifications of nonverbal communication including: appearance, gestures, posture, facial expression, eye contact, touch and paralanguage.  The chapter also includes a discussion of cultural variation in the use of space, terrritory, time, and silence.

 

I.          Defining nonverbal communication

 

II.       Intentional and unintentional messages

 

III. Verbal and nonverbal messages

 

IV.       Functions of nonverbal communication

 

            A.        Conveying internal states

 

            B.        Creating identity

 

            C.        Regulating interaction

 

            D.        Substituting for words

 

V.        Studying nonverbal communication

 

            A.        Nonverbal communication is a multichannel activity

 

A.    Nonverbal communication is often ambiguous

B.    Numerous variables influence nonverbal communication

 

 

VI.       Nonverbal communication and culture

 

VII.      Classifications of nonverbal communication

 

            A.        Messages of the body

 

            B.        Appearance

 

                        1.         Judgment of beauty

 

                        2.         Skin color

 

                        3.         Attire

 

            C.        Body movement

 

                        1.         Posture

 

                        2.         Gestures

 

                        3.         Facial expressions

 

                        4.         Eye contact and gaze

 

                        5.         Touch

 

                        6.         Scent

 

                        7.         Paralanguage

 

 

        D. Space and distance

 

                       1.          Personal space

 

                       2.          Seating

 

                       3.          Furniture arrangement

 

            E.         Time

 

                        1.         Informal time

 

                        2.         Monochromic (M-time) and polychromic (P-time)

 

            F.         Silence

 

VIII.     Developing nonverbal communication competency

            A.        Your interpretations should be tentative

 

            B.        Be conscious of the content

 

            C.        Utilize feedback

 

            D.        Know your culture

 

            E.         Monitor your nonverbal actions

 

IX.       Summary

 

 

CHAPTER 10

 

OVERVIEW

 

Chapter Ten explores the influences that influence communication: The cultural impact on context in intercultural communication.  The authors begin the chpater by explaining the assumptions of context, how context is assessed, and the role it plays in intercultural communication.  Using the contexts of business, education, and healthcare, cultures are compared and contrasted in an effort to promote awareness and understanding of cultural differences.

 

I.          Culture and context

 

II.         Assumptions grounding communication contexts

 

A.        Communication is rule governed

 

B.        Context dictates communication rules

 

C.        Communication rules vary across cultures

 

III.       International communication in contexts

 

A.        Intercultural communication in globalized business

 

1.         Business protocol

 

2.         Leadership and management

 

3.         Decision making

 

4.         Confict management

 

5          .Negotiations

 

B.        The role of language in globalized organizations

 

C.        Benefits of globalized organizations

 

IV.       Education in globalized society

 

A.    Culture as a teacher

 

B.    Learning from culture

C.    Cultural attitudes

D.    Language and education

E.     The multicultural classroom


1.Cultural considerations in the multicultural classroom


2. Multicultural classroom communication strategies

 

V.        Healthcare in a multicultural context

 

A.        Globalization in healthcare

 

 

B.        Intercultural communication in healthcare

 

C.        Healthcare belief systems across cultures

 

            1.         Supernatural/magical/religious perspective

 

            2.         Holistic perspective

 

            3.         Scientific/biomedical perspective

 

            D.        Illness prevention across cultures

 

            E.         Language diversity in healthcare

 

            F.         Death and dying across cultures

 

 

VI.       Developing intercultural communication competence in contexts

 

           

VII.      Summary

 

 

CHAPTER 11

 

 

OVERVIEW

 

Chapter Eleven, the final chapter in the text, explores the influences that influence communication: The cultural impact on context in intercultural communication.  The authors begin the chpater by explaining the assumptions of context, how context is assessed, and the role it plays in intercultural communication.  Using the contexts of business, education, and healthcare, cultures are compared and contrasted in an effort to promote awareness and understanding of cultural differences.

 

I.                Intercultural communication in a dynamic world

 

II.         Entering another culture

     A.    Culture shock and its impact

     B.    The process of acculturation

     C.    Managing culture shock and enhancing acculturation

          1.            Learn about the host culture

          2.            Learn about the language of the host culture

          3.            Guard against ethnocentrism

          4.            Stay connected to your own culture

     D.    Obstacles to effective intercultural communication

     E.     Tendencies to seek similarities

     F.     Managing uncertainty

     G.    Withdrawal

     H.    Stereotyping

          1.            Stereotyping defined

          2.            Acquiring stereotypes

          3.            Stereotypes and intercultural communication

          4.            Avoiding stereotypes

     I.      Prejudice

          1.            Functions of prejudice

          2.            Causes of prejudice

          3.            Expressions of prejudice

          4.            Avoiding prejudice

    J.      Racism

          1.            Racism defined

          2.            Categories of racism

          3.            Countering racism

III.        Ethical considerations

    A.     Ethics in communication

         1.             Relativism

         2.             Universalism

    B.     Guidelines for intercultural ethics

         1.             Be aware that communication produces a response

         2.             Respect others

         3.             Seek commonalities

         4.             Recognize and respect cultural differences

         5.             Be self-responsible

IV.        Summary